Guarantee
All hosting accounts have a full money back guarantee, upon cancellation within 30 days of payment, if the account holder is not satisfied for any reason. The amount refunded will be the dollar amount paid to Provident Hosting, by the account holder, less the bandwidth used by that account for the first 30 days of service. Domain registration fees are not refundable.
You may cancel your hosting account at anytime. Refunds for accounts cancelled after the first 30 days will be granted less the dollar amount for 1/12 the annual hosting account price, times the number of full and partial months the account was active. Any bandwidth overage will be deducted before refund is granted. In other words, Provident Hosting will refund you ONLY for the full months that you have not used. You are responsible for making sure that we have your current and correct contact information on file, by frequently logging into your billing account. We reserve the right to send announcements, invoices, occasional renewal and promotional offers pertinent to your hosting account and domain name with us. Provident Hosting will NOT give your email address or any other contact information to any third party except under the direction of law enforcement officials.
We will make every reasonable attempt to avoid unexpected server downtime and to ensure that all accounts are well taken care of. We cannot guarantee or predict server downtime. Any network problem, or outage, is not covered under any guarantee or warranty and will not be grounds for reimbursement for any subsequent financial damages or losses.
Automatic backups are made daily, weekly, and monthly to reduce the risk of data loss. However, it is STRONGLY recommended that users backup their site to their local PC on a periodic basis - tools are available in cPanel to make this process relatively simple. All account data backups are the account holder's responsibility. Provident Hosting is NOT responsible for your data backup or subsequent loss. Provident Hosting accounts are not recommended for mission critical websites or email that require 100% uptime and absolute redundancy.
Unsolicited E-mail (anti-spam policy)
Accounts caught sending unsolicited, as defined by Provident Hosting*, email or usenet postings, either through our servers or to promote a web site on our servers will be terminated immediately, will not qualify for a refund and will be charged $50 per complaint filed. Accounts terminated for sending unsolicited email or usenet posts give up all rights to any content, files, backups and technical support associated with this and ALL accounts hosted on any and all Provident Hosting server and network. You may not create email forwards which forward to an email address not accessible by you, unless the recipient has specifically consented for you to do so.
Provident Hosting reserves the right to investigate accounts accused of sending unsolicited emails, or usenet postings, in any way deemed necessary. This includes suspending the accused account, during the pending investigation.
Sites promoting, advertising or otherwise making available tools, information and/or software for the purpose of sending unsolicited email or usenet postings will be shut down without notice. We reserve the right to cancel all hosting accounts, of anyone having an account suspended for sending spam. We will make available, upon request, the source of the complaints. We will NOT make available the actual complaint, if it means giving out individual contact information of the person filing the complaint. WE STRONGLY SUGGEST THAT YOU AVOID USING THIRD PARTY MAILING LISTS - EVEN IF THEY ARE GUARANTEED TO BE CLEAN!!!
Although we have a ZERO TOLERANCE POLICY on unsolicited email/spam, we are not unreasonable. However, we can and will enforce our Terms of Service.
*Unsolicited is defined, by Provident Hosting as: E-mail sent to recipients who have not asked to be contacted by you or Usenet postings (that are cross-posted to more than three newsgroups and/or posted in newsgroups where this is against that groups FAQ or charter), for the sole purpose of promoting a website or commercial business on our servers.
Excessive Bandwidth Use
If your hosting account, with Provident Hosting, goes over the bandwidth allowance set for that account, you agree to pay for that overage. All of our Cpanel hosting accounts have bandwidth restrictions set. If you reach your designated bandwidth limit, your account will automatically suspend until the next month.
Account Termination
Violation of our anti-spam policy will be grounds for immediate account termination. Web sites deemed offensive, pornographic or racially/ethnically degrading, by Provident Hosting, will be removed from our servers without notice or refund. Abusive behavior of any type will not be tolerated. Web sites promoting, making available or otherwise contributing to software piracy, hacking, spamming, denial of service attacks and/or damage to commercial networks or servers will be removed from our servers without notice and illegal acts will be reported and prosecuted. Free For All (FFA) link sites and using your account for IRC/BBN purposes is not allowed on our servers.
Accounts using up enough server resources to slow or crash a server will be shut down without prior notice. If an account is shut down, due to server resource issues, we will (upon request) make a reasonable effort to help get the account unsuspended. This includes tracking down the offending program, if applicable, and/or making available other arrangements for hosting the account on a semi-private or private server (additional fees may be required).
Third-party installed versions of FormMail are forbidden, due to the security risk they pose. We do not allow ANY Matt Wright script to be installed on our servers. For a list of the Matt Wright banned scripts, please see: www.scriptarchive.com
All server activity is logged. Any snooping, hacking, or other inappropriate activity of any type outside of your account, on our servers, will be grounds for termination.
In addition, your account is for web and email use only, any other activities, at our sole discretion, will be grounds for termination as well.
This Terms of Service may be amended, at any time, at the discretion of Provident Hosting. All accounts are required to comply with any changes made to these policies. Notification of any major changes to the policies will be emailed to the email addresses we have on file for all account holders. You are required to keep a valid and current email address on file with us.
If you are unsure if what you are doing is against our TOS, contact us. There are no refunds granted for accounts terminated due to TOS violation.
Domain Name Registration and Renewal Policy
Provident Hosting will make every effort to register, transfer and/or renew your requested domain name. This is not a guarantee that your requested domain name is available for registration, transfer and/or renewal. Your domain name may go unregistered, untransferred and/or renewed, due to circumstances beyond our control, such as registry, software and other problems or outages, and will not be grounds for compensation of financial loss. You are responsible for monitoring your domain expiration date and making sure you renew it before it expires.
An order for domain name registration, transfer and/or renewal, does not guarantee domain name registration, transfer and/or renewal. Domain names will not be registered, transferred and/or renewed until payment is received. If requested domain name is paid for, to Provident Hosting, and subsequently not registered, transferred and/or renewed by Provident Hosting, the domain registration fee will be refunded.
By placing an order for domain registration, you agree to the Uniform Domain-Name Dispute-Resolution Policy.